Sri Lanka Exclusive Tours in Piliyandala

🕗 opening times

comments 5

• en

  Rajeev sanghi

  :: 17 January 2018 20:43:34

  The driver MR DISA given to us was a very temperamental person and behaved badly many a times. He did not want to stay in the accommodation provided by the hotel and made a hue and cry about it . No one wanted to interact with him .

• 

  Gillian Maryse

  :: 07 November 2017 17:28:05

  I like to thank Prasanna who was a safe, helpful, friendly and pleasant driver. He was punctual and drove exceptionally well, which made our trip to Hatton a one to remember. Thank you SLE Toura. GilliandZ

• 

  Rey A

  :: 02 May 2017 17:19:33

  Our driver Noel deserves 5+ stars. He spoke good English and was knowledgeable. He took care whilst driving and stopped off at places of interest explainin the surroundings. We had originally booked and confirmed 5 trips but Noel was only informed of 4 by the owner of SLE Tours Sampath. I emailed Sampath about another driver for our last trip from Tangalle to Hikkaduwa but despite the earlier confirmation he didn't respond even though I emailed him, phoned and text in advance. Communication with SLE Tours was frustrating and concerning not knowing if a driver would turn up. I would say other than our driver who I think we struck lucky communication with the owner Sampath was more than poor. SLE TOURS is a big operator with around 90 drivers across Sri Lanka. I think they really need to up their game on the communication fronts. Yes prices are cheaper than other companies but customer service is greatly lacking. I would not use again due to unreliable communication. However I cannot praise our Driver Noel enough, he was a gem and real credit to the company. Book if you want but with caution. 4 trips each approximating 3-4 hours cost me a total of $243 all inclusive, with a tip given to Noel for his individual service. Thanks Noel, and shame on you Sampath for your lack of communication.

• 

  Eva Glasrud

  :: 26 April 2017 03:18:49

  Driver took me to the wrong destination. I never got to go where I hired him to take me. They wouldn't give me a partial refund, even though they clearly did not deliver the service we agreed to. Not only that, but he took me the slowest, worst way possible. If you MUST book with them, get out your GPS and hold them accountable, or you'll end up seven hours away from the destination you thought you'd be arriving at any minute.

• 

  Hugh Gillies

  :: 20 January 2017 06:54:39

  DO NOT book with this company. We were met at the airport and confirmed with our driver that our trip was prepaid prior to getting in the car including all tolls and taxes. Then after travelling with him he asked for money to pay for a toll. We refused to pay saying that we had prepaid and showed him our email which clearly states no further payments are required. He agreed only after stopping and calling his boss. Then upon arrival he asked for payment. I was dumbfounded given that we clearly discussed that our trip was prepaid prior to getting in the car. There was no language barrier but our driver told us he didn't understand this conversation at the airport. We refused to pay however he wouldn't leave and became quite intimidating. We ended up having to pay him again. We discussed this issue with his boss over the phone but he also informed us that we had not paid prior despite receiving a receipt via email from him and the money having been taken from my account. I would warn against booking anything with this company!