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22, Lower Road Orr'Shill, Trincomalee, Sri Lanka
contacts phone: +94 262 222 284
website: www.villahotel.lk
larger map & directionsLatitude: 8.57514, Longitude: 81.22225
Darrel Vaz
::None of the staff were informed regarding the reservation which was done by me, thank gosh I pre-called them prior to my arrival and had to send them the reservation I did via email, and the email mentioned in their websites doesn't work either so had to get a personal email and forward it. Upon arrival they mentioned that the room which I reserved, was already booked by another guest so for this reason they cannot offer me the same room. I mean is this even possible? And they mentioned that they will be giving me a room with the same category in which I booked, however the room was much much smaller with less amenities than the room which I booked initially. And the reception staff was trying to convince me that it belongs to the same catergory. Afterwards I got in touch with the Agoda Customer Service team and they mentioned that the hotel had informed them that they in fact had downgraded me to a much lower class room however to me as mentioned they said something else. Also I think it was one of the GM's guest who was residing in the room which I booked first, beacause they arrived after me and the staff was constantly going behind them ignoring all other residents at thr hotel. The in room telephone line was not functioning, the TV was not working, I booked a triple room and only toiletries were offered only for one. When we went to eat dinner, we had to wait approx 20mins for our order to be taken and another 25mins for them to bring us the food. Eventually my niece who was 6 years had fallen asleep on the table since she was too tired waiting for the food to arrive. This experience ruined our overall trip as from the time we arrived at the hotel it was all dissatisfactory and truly godawful. The management has to take some serious precautions in developing both their service and over customer satisfaction cause I am sure as hell will not recommended nor re-book my stay at Villa hereafter. Regards, Darrel.
Janaka Krishantha
::Nice place to stay in trincomalee.good service also
Niranjan Pathmanathan
::Nice view of Oors Hill surroundings.
PA Manodya Jayakody
::An ideal place for a Holiday😃😃🇱🇰
Prabhath Moonesinghe
::Excellent quality food for a great price Rooms are also fine Highly recomended