Amaya Resorts & Spas i Colombo

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kommentar 5

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  Ruwindu Senanayake

  :: 08 March 2018 08:29:35

  Bu the definition... Loved it!!!

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  ranil wijesuriya

  :: 28 February 2018 16:18:04

  Last holiday day we went to Amaya hills . I must say that is a marvellous place with nice viwe. staff and food were great. This is perfect place to relax.

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  Madhura Bhashita

  :: 19 December 2017 12:30:48

  Very beautiful place. I had a really great experience during my stay there. The staff is really wonderful, always have a smile on their face. Food is really great. Great for family and also for couples.

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  Manjula Widanagama

  :: 30 August 2017 12:35:25

  I reserved Landale By Amaya Nuwaraeliya during 26th - 28th August 2017. We arrived the resort by 26th Afternoon & spent the 1st night there. On the 27th August early morning I had an emergency call from Colombo & had to cut short our stay. Early in the morning I informed the reception that we have to leave by afternoon & will not stay on the 2nd day. No issue was risen at that time or acknowledgement was done at that time about the billing. Me & my family were surprised & shocked at the check-out time when they produced a bill to pay for the 2nd day saying that hotel policy is such that I have to pay full. We knew that hotel was not full & meals were not consumed of the 2nd day yet I had to pay 47,200/- LKR. Since our priority was to get back to Colombo I payed the amount through the credit card & left the place. Do you fully charge a client without delivering the service ? Is it a policy of Hayley's Group? Aren't you violating the customer protection act of the country? Please do not use terms such as "Policy" , "Rule" to snatch money from client in this manner. You offer, You deliver & if there is any real lost, recover from client. Don't earn money unlawfully. There was no opportunity lost to the resort. You can check your bookings & inquires. We selected the resort 2 months early while Grand Hotel & Tea Factory were on offer. Rates were almost the same or may be bit less to you. Really regret that decision. You are not a small boutique to con and make money like this. Please use the money you grab from me & arrange a "Thinking Session" to rethink your "Policies","Rules" & Staff Training.

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  Mangala Goonathilake

  :: 25 August 2017 21:05:48

  Best hotel chain in Sri Lanka