Hatton National Bank in Kandy

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comments 5

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  Tharindu Polgolla

  :: 04 February 2018 22:19:15

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  Thilina Dineth

  :: 08 October 2017 22:29:03

  Slow, unprofessional, and unhelpful. Not in line with brand values. The worst Credit Card service ever from a private bank! Applied twice for credit cards; and they managed to screw it up both times. The first time, they issued the wrong card type at the wrong limits, which did not work when inserted into an ATM or at POS (also low quality plastic card thinner/ flimsy than a SIM card. This was supposed to be their premium "Visa Signature" card. Didn't feel premium at all). Called customer support and they were very unhelpful and did not have basic knowledge ("no balance sirr" was their answer... to a NEW credit card that was just issued MINUTES ago after collecting from branch), had to go to back to the branch to get them to tell the card center, only to find out even the call center did not understand what was going on. Second time they issued a Visa Gold but this time without the NFC feature (even with a letter and application specifically mentioning it on each page). Wrote a letter to cancel the card and said "it takes 2 days sir" and still charged me 2000 lkr for issuing a piece of plastic that I NEVER used (ZERO outstanding balance).

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  Mohammed Zaman

  :: 20 September 2017 13:47:22

  One of the leading bank in Sri Lanka

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  Sampath Kumarage

  :: 24 December 2016 13:49:01

  Good service

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  Hide

  :: 30 July 2016 10:27:29

  Very bad service. Deposit queues are too long. No deposit machines either. Only one bank teller to handle withdrawals and deposits. Find a better bank